FAQ
FAQ
If you can't find the answer to your question, you can ask it in the Contact Us section. We will respond very soon.
How can I buy from Rayka Tejarat Diba?
Using the communication bridges available on the website, you can contact our experts in the sales department and place your order.
Is it possible to buy in bulk for factories?
Yes, Rayka Tejarat Diba is a specialized supplier of raw materials for factories and production units and operates only in bulk.
Do the products have analysis and technical data sheets?
Yes, all products come with a Certificate of Analysis (COA) and Technical Data Sheet (TDS).
How are product prices calculated?
Prices are determined based on order quantity, product brand, and market rate.
How can I check the stock status?
You can find out about availability by contacting sales experts or registering a request on the site.
How long does it take to ship an order?
It takes between 1 and 3 business days depending on the type of product and delivery location.
Is shipping available to different cities and countries?
Yes, shipping to all parts of Iran and various countries is possible via transit transportation.
Do the products have a warranty or quality guarantee?
Yes, if the quality does not match the analysis provided, it is possible to return the product.
How can I get advice before buying?
You can get advice by calling +98-24-33474268 or using our contact form on the site.
Is there a specific brand offered for imported products?
Yes, imported products from reputable global brands are offered with reliable analysis.
Can I get a product sample before purchasing?
In some cases it is possible to send a sample for initial review. Please contact us.
Will an official invoice be provided?
Yes, it is possible to issue an official invoice for all purchases.
What are the working hours of Rayka Tejarat Diba?
Telephone answering hours are Saturday to Wednesday 8:00 AM to 2:00 PM and Thursdays 8:00 AM to 1:00 PM.
Can I cancel my order?
If you cancel before shipping, your order can be canceled. Contact support.
How can I contact the support team?
You can contact us via +98-24-33474268 or the contact form on the site.